How can we help?

FAQ

  • What is the range of the linking distance?

    There are two different options. The user can choose between them in the application. There is a smaller range (about 10 meters) and a larger one (about 30 meters).

  • What happens if I go to the bathroom with my phone in my pocket, but the Eye remains in my bag?

    If it isn't linked to your Phone then nothing happens. If your Eye is linked to your Phone (have the function turned on) as soon as you get out of the Eye's safety range both accessories will start to alarm. You can easily turn this off by double clicking the button of the Eye.

  • How do I switch off an alert?

    You just have to switch off the alarm by double clicking the button on the Eye within in the Phone's range. As soon as the alarm turns off everything is automatically back to normal.

  • How do I find my keys, bag etc. if I am using several Eyes?

    You can easily manage your Eyes in the Safeskin application. When you put a given Eye on any of your belongings, you can name it in the app. When you are looking for something then you can simply ring the given Eye with light and sound through the application.

  • How long is the alert and how do I switch it off?

    It keeps on alerting until the owner double clicks the button on the Eye or goes into the application and turns the alarm off.

  • What is the range of the linking distance?

    There are two different options. The user can choose between them in the application. There is a smaller range (about 10 meters) and a larger one (about 30 meters).

  • What happens if I go to the bathroom with my phone in my pocket, but the Eye remains in my bag?

    If it isn't linked to your Phone then nothing happens. If your Eye is linked to your Phone (have the function turned on) as soon as you get out of the Eye's safety range both accessories will start to alarm. You can easily turn this off by double clicking the button of the Eye.

  • How do I switch off an alert?

    You just have to switch off the alarm by double clicking the button on the Eye within in the Phone's range. As soon as the alarm turns off everything is automatically back to normal.

FAQ

  • Which iPhone models do you have cases for?

    Our case fits iPhone X and iPhone XS.

  • In what color is the Beatcase available?

    The Beatcase is available in two colors. The White Beatcase is paired with an Ocean Blue Waveplate, whereas the Black Beatcase with the Blood Red inside.

  • What does the case warranty cover? How long does it last?

    The Warranty covers any defects in material or workmanship relating to the manufacturing of our cases.

  • What are the dimensions of the case?

    iPhone X/XS: Length: 147.8 mm Width: 77.7 mm Height: 10.8 mm, making it Safeskin?s slimmest, most protective iPhone X case.

  • Does wireless charging work with my Case on?

    Yes wireless charging works through the Beatcase.

  • What does it mean for our iPhone case to go through the MIL-STD-810G Military Grade Drop test?

    Well, it is not the normal drop test you have seen before. To meet this standard the Beatcase had to endure multiple types of impact.

  • What other drop tests have you conducted on the Beatcase?

    Besides several usual tests conducted on the Beatcase, we have also dropped it from a Ferrari, ran over it by a car, and gave it to children to do the damage. After all of this, we are sure that this iPhone X case with the screen protector from iGlass will protect your phone whatever you do.

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